Karen was convivial and responsive. She responded to all our requests with genuine enthusiasm. Our tardy check in was not a problem. All amenities were as described. Karen took pains to explain how the washing machine worked – a facility we greatly appreciated – and it worked very well. Her place is unusual in that there are 3 or 4 rooms with different guest groups staying, so we’d meet in the communal kitchen/living areas and get to know each other a bit, which was interesting and sociable. It was probably the nicest BnB we stayed at on our trip!